Are you fully insured?
Yes. Moore & Son Bricklaying Ltd carries full public liability insurance on every project. This covers damage to your property, neighbouring properties and any third-party liability arising from our work. We are happy to provide a copy of our insurance certificate on request before any work begins. You should always ask any tradesperson for proof of insurance before allowing them to start work on your property.
What areas of Hampshire do you cover?
We are based in Fair Oak, Eastleigh and cover the majority of Hampshire for all landscaping and bricklaying services. Our regular working area includes Fair Oak, Eastleigh, Chandlers Ford, Bishopstoke, Winchester, Hedge End, Botley, West End, Horton Heath, Colden Common, Twyford, Otterbourne, Romsey, North Baddesley, Fareham, Whiteley, Wickham, Petersfield, Southampton, Bishop's Waltham, Alresford and Waterlooville. We cover SO, GU and PO postcode districts. If you are unsure whether we cover your area, call us on 07521 119699 and we will let you know straight away.
Do you offer free quotes?
Yes. All quotations are completely free with no obligation whatsoever. We visit every job in person before providing a price — we do not quote from photographs or rough descriptions over the phone. A site visit allows us to assess ground conditions, access, drainage requirements and any other factors that affect the final price. You will receive a clear, itemised written quotation setting out exactly what is included. There are no hidden costs and no surprise additions once work is underway.
How quickly can you provide a quotation?
We aim to visit within 3 to 7 working days of your initial enquiry, depending on current workload. Once we have visited your property, a written quotation is typically sent within 24 to 48 hours. For urgent projects or time-sensitive situations, call us directly on 07521 119699 and we will do our best to accommodate a faster turnaround.
Do you provide a guarantee on your work?
Yes. All workmanship carried out by Moore & Son is covered by a 12-month written guarantee. If anything is not right with the work within that period, we will return and put it right at no additional cost. The guarantee covers workmanship defects — it does not cover damage caused by third parties, extreme weather events or misuse. We stand behind every job we do and our repeat customer rate reflects that.
Do you require a deposit before starting work?
For smaller projects a deposit may not be required. For larger projects — typically those over £2,000 — we request a staged payment structure: a deposit on confirmation, a mid-project payment at an agreed milestone, and the final balance on completion. We never ask for full payment upfront and we do not ask for large deposits before materials are ordered. Payment terms are set out clearly in your written quotation before any work begins.
Do you work year round?
Yes. We carry out bricklaying, groundworks, fencing, sleeper installation and most hard landscaping work throughout the year. Some services are weather-dependent — for example, we will not lay mortar in freezing conditions as this compromises the set and strength of the joint. Turf laying is best carried out between September and April when ground moisture levels are higher, though we lay turf year round with appropriate aftercare guidance. If seasonal conditions affect your project timeline, we will advise you at the quotation stage.
How long will my project take to complete?
Timescales vary depending on the size, complexity and type of project. As a guide: a standard patio (20-40m²) typically takes 2 to 4 days; a garden wall takes 1 to 3 days; a full garden landscaping project may take 1 to 3 weeks. We will give you a clear start date and estimated completion time in your written quotation. We keep to our schedules, communicate if anything changes and do not leave sites half-finished to attend other jobs.
Who is Jack Moore and what qualifications does he have?
Jack Moore is the founder and lead tradesman at Moore & Son Bricklaying Ltd. He is City & Guilds trained in bricklaying and has over 18 years of hands-on experience across construction, groundworks and hard landscaping. Jack began his career at 18, completing a full apprenticeship working alongside his father at Foundation Building Services — delivering patios, drainage systems, foundations and structural works across Hampshire. He then spent eight years on large new-build developments constructing multi-million-pound foundations and structural brickwork, followed by specialist work with Farrell Brickwork focusing on high-volume residential bricklaying and complex bond patterns. When you hire Moore & Son, Jack is on site every day — not overseeing subcontractors from an office.
Do you use subcontractors?
No. All work is carried out by Jack Moore and his own permanent team. We do not use agency workers, labour-only subcontractors or temporary staff. The people you meet at the quotation stage are the people who carry out your project. This matters because it means consistent quality, direct accountability and no communication failures between the person who priced the job and the people doing the work.
Are you on Checkatrade?
Yes. Moore & Son Bricklaying Ltd is listed and verified on Checkatrade. Our profile includes independently verified customer reviews. You can search for us at checkatrade.com/trades/mooresonsbricklayingltd. We are also listed on Google with a 5-star rating. We encourage you to read our reviews before making a decision.
How do I get in touch to discuss my project?
You can reach us in several ways: call 07521 119699, send a WhatsApp message to the same number, use the contact form on our website, or email quote@landscaping-hampshire.co.uk. We aim to respond to all enquiries on the same day during working hours (Monday to Friday 7am–6pm, Saturday 8am–4pm). For a formal quote, use our online quote form and we will be in touch to arrange a site visit.
Do I need planning permission for landscaping work?
Most domestic landscaping work — patios, garden walls, fencing, turf and planting — does not require planning permission under permitted development rights. Key exceptions include: front garden paving over 5m² that is not permeable (requires permission or use of permeable materials), walls or fences over 1m adjacent to a highway or over 2m elsewhere, work in conservation areas or on listed buildings (which requires consent for almost any external changes), and work affecting protected trees (which requires a Tree Work application). We will identify any likely planning considerations when we visit your site.
Who is responsible for a shared boundary fence?
Responsibility for boundary fences in England is generally determined by the title deeds of the property. A 'T' mark on the deeds indicates the owner of that boundary — the T points towards the property responsible for maintaining it. If no T mark exists, responsibility is shared. In practice, disputes are common and we recommend checking your title deeds before instructing any boundary fence work. We can erect a fence on your side of the boundary regardless of legal responsibility, but we will not remove or alter a neighbour's fence without their consent.
Why do patios and driveways fail so quickly in Hampshire?
The most common reason is inadequate sub-base preparation. Hampshire's clay-heavy soils — particularly in Eastleigh, Fair Oak, Chandlers Ford and the SO50 corridor — move significantly with seasonal moisture changes. Patios laid on insufficient or poorly compacted sub-bases will sink, rock and crack within a few years as the ground beneath them shifts. The correct approach is to excavate to the appropriate depth, install a properly compacted Type 1 MOT sub-base of the correct thickness for the surface material and load, and ensure adequate drainage so water does not collect beneath the slab. We build to these standards on every project.
Does Hampshire's chalk ground affect bricklaying and foundations?
Yes. Hampshire's sub-soils vary significantly across the county. Chalk sub-soils, common around Winchester, Alresford and parts of Eastleigh, are generally stable and well-draining. However, chalk can be soft in wet conditions and can dissolve slowly over time if water is channelled directly onto it. Clay sub-soils, prevalent in Fair Oak, Bishopstoke and much of the SO50 corridor, move with seasonal moisture changes and require deeper foundations to reach stable ground. We have extensive local experience with Hampshire ground conditions and design foundations accordingly rather than applying a one-size-fits-all approach.
How do I prepare for a site visit from Moore and Son?
No specific preparation is needed. It helps to have a rough idea of what you want to achieve and, if possible, the approximate area you want to cover. We will take measurements ourselves during the visit. If you have any photos or inspiration images you would like to share, bring them along. We will discuss materials, finishes, drainage, access and any other factors relevant to your project. The visit usually takes 20 to 45 minutes depending on complexity.
What payment methods do you accept?
We accept bank transfer and cash. Bank transfer is our preferred method for larger payments as it provides a clear record for both parties. We provide a written receipt for all payments. We do not accept credit or debit card payments at this time. Payment terms are set out in your written quotation — typically a staged payment structure for larger projects with the balance due on completion.
Can I see examples of your previous work?
Yes. Our gallery on this website shows a range of completed projects across Hampshire. You can also view our work on our Instagram page (@mooresonsbricklaying) and our Google Business profile. We are happy to share additional project photos relevant to your specific requirements during the site visit. We can also provide references from previous customers in your area on request.
What should I look for when choosing a landscaping or bricklaying contractor?
Key things to check: proof of public liability insurance (always ask to see the certificate), evidence of qualifications or trade accreditation (City & Guilds, Checkatrade), a portfolio of relevant recent work, genuine customer reviews on independent platforms (Google, Checkatrade — not just testimonials on their own website), a clear written quotation before any work starts, and a stated workmanship guarantee. Be cautious of contractors who ask for large deposits upfront, quote only over the phone without visiting, or pressure you to accept quickly. A reputable contractor will give you time to consider and will not object to you checking their credentials.
